Privacy Policy

Introduction

HeyNick.ai is an AI-powered learning platform operated by EdJoy Technologies Pvt. Ltd. ("EdJoy", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains:

• What information we collect.
• How we use and share it.
• How we protect it.
• Your rights and choices.

Effective Date: 08/08/2025

This Policy applies to all users — Students, Parents/Guardians, Teachers/Moderators, and Schools/Institutions — who access HeyNick.ai.

Role-Specific Scope

• Students: Learn how we collect and use your learning progress, AI interactions, and account data.
• Parents/Guardians: Understand how we handle your child's data and how you can control it.
• Teachers/Moderators: Learn how we process your data to provide classroom management tools.
• Schools/Institutions: See how we handle student data under institutional agreements and data protection laws.

Information We Collect

We collect data in the following categories:

3.1 Personal Identification Information

• Name, email address, phone number.
• Role (student, parent, teacher, admin).
• School or organization affiliation (for B2B accounts).

3.2 Educational & Learning Data

• Uploaded assignments, notes, and homework.
• Quiz scores, revision activity, and progress tracking.
• AI chat history for learning personalization.

3.3 Technical & Usage Data

• IP address, browser type, device type, operating system.
• Pages visited, features used, and time spent in the app.
• App performance logs and error reports.

3.4 Cookies & Tracking Data

• Session cookies for login persistence.
• Preference cookies for theme and language settings.
• Analytics cookies for performance monitoring.

(See Cookie Policy for details.)

How We Use Your Information

We use your data to:

• Provide and Improve Services – operate HeyNick.ai, deliver AI-assisted responses, and personalize learning.
• Educational Support – generate study recommendations, track progress, and share reports with authorized moderators.
• Account & Subscription Management – process payments, renewals, and billing.
• Communication – send service updates, feature releases, and support responses.
• Security & Compliance – detect fraud, prevent misuse, and comply with legal obligations.

AI-Specific Data Handling

• Processing: When you ask a question, your query is sent to an AI model provider (e.g., OpenAI, Google) for processing.
• Retention: AI queries and responses may be stored temporarily for performance monitoring, personalization, and abuse prevention.
• Training Data: We do not use your personal data to train public AI models without explicit consent.
• Moderation: Some interactions may be reviewed manually if flagged for policy violations.

Legal Basis for Processing (GDPR Users)

If you are in the EU/EEA, we process your data under:

• Contract: To deliver the Services you requested.
• Consent: For optional activities like marketing.
• Legal Obligation: To comply with applicable laws.
• Legitimate Interests: To improve security and user experience.

Sharing Your Information

We do not sell your personal data.

We may share it with:

• Service Providers: Hosting, AI processing, payment, analytics.
• Schools/Moderators: For learning oversight and progress reports.
• Legal Authorities: When required by law or court order.

Third parties must process your data in accordance with this Privacy Policy.

Data Retention

• Personal data is kept as long as your account is active.
• Educational data is retained until account deletion or per school agreement.
• Backup copies may persist for a limited period after deletion.

Data Security

We use:

• Encryption (in transit and at rest).
• Role-based access controls.
• Activity monitoring to detect suspicious use.

No system is 100% secure; you use HeyNick.ai at your own risk.

Children's Privacy

• B2C: Under 18 requires parental or guardian consent.
• B2B: Schools must obtain parental consent before account creation.

We comply with COPPA (US) and other applicable child data laws.

Your Rights

Depending on your location, you may:

• Request access to your data.
• Correct or delete your information.
• Restrict or object to processing.
• Withdraw consent for certain uses.
• Request data portability.

To exercise these rights, email privacy@heynick.ai.

Third-Party Services

Our platform may use:

• OpenAI / Google for AI processing.
• AWS / Google Cloud for hosting.
• Razorpay / Stripe for payments.
• Google Analytics for usage monitoring.

You are also bound by these providers' privacy terms when using HeyNick.ai.

International Data Transfers

If your data is transferred outside your country, we ensure adequate protections such as standard contractual clauses and encryption.

Changes to This Policy

• We may update this Privacy Policy periodically.
• Updates will be posted with a new Effective Date.
• Continued use means you accept the updated policy.

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